LSIB LSIB

Level 2 Diploma in Public Services and Operational Delivery

Self-paced • Undergraduate • Customer Service

Advance your career with a flexible online Customer Service programme designed for working professionals.

100% online Flexible schedule Tutor support

The Level 2 Diploma in Public Services and Operational Delivery is designed to equip students with the essential skills and knowledge required to excel in public service roles. This comprehensive online course offers a blend of theoretical understanding and practical application, preparing learners for a rewarding career in various public sectors.

Last Updated: August 28, 2025 4.5/5 128 reviews 642 students enrolled
What you'll learn
  • Lead health and safety initiatives in organizational settings
  • Conduct thorough incident investigations to prevent recurrence
  • Develop a positive safety culture within organizations
  • Create effective risk communication strategies for diverse audiences
Enrollment
Start Anytime
Duration
Self-paced
Study Mode
Online
Learning Hours
3–4 hours/week
Safety Standards Healthcare Risk Assessment Patient Care
120+ hrs
Guided learning
100% online
Study anywhere
Tutor support
Expert guidance
Flexible start
Begin anytime

Overview

The Level 2 Diploma in Public Services and Operational Delivery provides a robust foundation for individuals aspiring to contribute effectively to public service operations. This course covers a wide range of topics, from understanding the structure and function of public services to developing key operational skills. Delivered entirely online, it offers flexibility and accessibility, allowing students to balance their studies with personal and professional commitments.

Students will engage with interactive modules, participate in virtual discussions, and complete assignments that simulate real-world scenarios. This approach ensures that learners not only gain theoretical insights but also develop practical skills that are directly applicable to public service roles. Graduates of this course will be well-prepared to pursue further education or enter the workforce with confidence.

Why this course?

  • - Gain a comprehensive understanding of public service operations.
  • - Develop essential skills for a career in public services.
  • - Flexible online learning to fit around your schedule.
  • - Access to expert tutors and industry-relevant resources.
  • - Enhance your employability with a recognised qualification.

Entry requirements

To enrol in the Level 2 Diploma in Public Services and Operational Delivery, applicants should have a minimum of four GCSEs at grade D/3 or above, including English and Maths, or equivalent qualifications. Mature students with relevant experience may also be considered on a case-by-case basis.

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International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

What you'll learn

  • Advanced concepts in Customer Service
  • Strategic thinking and decision-making
  • Applied projects aligned to industry
  • Assessment via assignments (no written exams)

Who should enrol

  • Professionals aiming to progress in Customer Service
  • Graduates seeking a recognised qualification
  • Managers upskilling for strategic roles
  • Career switchers to Customer Service

Certification and accreditation

Qualifications are aligned to SCQF and awarded via recognised awarding bodies. Progression to UK university top-up degrees may be available.

Qualifications are aligned to SCQF and awarded via recognised awarding bodies. Progression to UK university top-up degrees may be available.

Syllabus outline

  • - Introduction to Public Services and Their Role in Society
  • - Understanding Operational Delivery and Customer Service
  • - Developing Effective Communication Skills
  • - Health, Safety, and Security in Public Services
  • - Teamwork and Leadership in Public Sector Environments
  • - Preparing for Employment in Public Services
Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Sample Certificate
Sample Certificate

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges
Duration & course fee

The programme is available in two duration modes:

6 Months
GBP £1,250
9 Months
GBP £950
  • This programme does not have any additional costs.
  • The fee is payable in monthly, quarterly, half yearly instalments.
  • You can avail 5% discount if you pay the full fee upfront in 1 instalment.
Payment plans — 6 Months (GBP £1,250)
  • Payment option (a) - GBP £416 × 3 monthly instalments
  • Payment option (b) - GBP £1,187.50 × 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)
Payment plans — 9 Months (GBP £950)
  • Payment option (c) - GBP £190 × 5 monthly instalments
  • Payment option (d) - GBP £475 × 2 quarterly instalments
  • Payment option (e) - GBP £902.50 × 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

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